xv66 Privacy Policy

xv66 ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who visits, registers on, or otherwise interacts with the xv66 website at xv66.onl and any associated mobile-optimised versions of the same service (collectively, "the Service").

This Privacy Policy ("Policy") describes how xv66 collects, receives, stores, uses, shares, and safeguards personal information about you ("Player", "User", "you", "your") in connection with your use of the Service. It also describes your rights with respect to that data and how to exercise them.

By registering an account on xv66 or by continuing to use the Service after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Service and may request account closure by contacting support@xv66.onl.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference and together form the complete agreement governing your relationship with xv66.

xv66 collects personal data in several ways: directly from you when you register or use the Service, automatically when you interact with our platform, and occasionally from third-party sources such as payment processors. The categories of personal data we collect include:

• Identity Data: Full legal name, date of birth, and a copy of a government-issued identification document (such as a National ID card or passport) when identity verification is required.
• Contact Data: Mobile phone number, email address, and residential address in Bangladesh (including city — for example, Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi).
• Financial Data: Payment method details such as your registered bKash number, Nagad number, Rocket number, or Upay number. We do not store full card numbers or mobile banking PINs on our servers.
• Account Data: Your chosen username, encrypted password, account preferences, communication settings, and self-imposed responsible gaming limits.
• Transactional Data: Records of all deposits, withdrawals, bets placed, games played, bonuses claimed, and wagering activity on the xv66 platform.
• Technical Data: IP address, device type, operating system, browser type and version, screen resolution, session duration, and referring URL collected automatically via cookies and similar tracking technologies.
• Communications Data: Records of your correspondence with xv66 support, including messages sent to support@xv66.onl, live chat transcripts, and any feedback or complaints submitted through the platform.
• Usage Data: Information about how you navigate the xv66 website, which games you open, how long you spend on each section, and which promotions you interact with.

xv66 does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, health data, or biometric data. If such data is inadvertently included in documents you submit for identity verification, it will be used solely for verification purposes and will not be processed for any other purpose.

xv66 processes your personal data only for lawful purposes that are necessary to provide, maintain, and improve the Service. The specific purposes for which we use your data are as follows:

• Account Management: To create and maintain your xv66 player account, verify your identity in accordance with our KYC obligations, and manage your account preferences and settings.
• Service Delivery: To process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, settle bets, credit bonus funds, and deliver all other features of the xv66 platform.
• Regulatory Compliance: To fulfil our anti-money laundering (AML) obligations, conduct due diligence checks, and respond to lawful requests from competent authorities.
• Responsible Gaming: To monitor player activity for signs of problem gambling, apply any self-imposed deposit limits or time-out periods you have requested, and contact you if our systems flag behaviour that may indicate a gambling-related problem.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, bonus abuse, and other prohibited activities.
• Communications: To send you service-related notifications such as transaction confirmations, account security alerts, and updates to our Terms or this Privacy Policy. We may also send you promotional communications about relevant offers if you have opted in to receive them.
• Platform Improvement: To analyse aggregated, anonymised usage data in order to improve the performance, design, and content of the xv66 platform.
• Legal Claims: To establish, exercise, or defend legal claims relating to your account or use of the Service.

xv66 will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required by applicable law, obtaining your consent.

xv66 relies on the following legal bases to process your personal data:

• Contractual Necessity: Processing that is necessary to perform the contract between you and xv66 — specifically, to operate your account, process transactions, and deliver the gambling and betting services you have requested.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including AML obligations and identity verification requirements.
• Legitimate Interests: Processing carried out in the pursuit of legitimate business interests — such as fraud detection, platform security, and service improvement — where those interests are not overridden by your data protection rights.
• Consent: Where we send optional promotional communications or deploy non-essential cookies, we do so only on the basis of your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time by contacting support@xv66.onl.

xv66 does not sell, rent, or trade your personal data to third parties. We may, however, share your data with carefully selected third parties in the following limited circumstances:

• Payment Processors: We share transaction data with payment service providers such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to process your deposits and withdrawals. These providers are bound by their own data protection policies and are prohibited from using your data for any other purpose.
• Game Content Providers: When you play games on xv66, certain technical data (such as your session token and bet amounts) may be passed to our game studio partners including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. This is necessary for the games to function correctly and for fair-play certification purposes.
• Identity Verification Services: We may share identity documents and related data with third-party KYC verification providers to confirm that you meet our eligibility requirements.
• Legal & Regulatory Authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are required to do so by applicable law, or where disclosure is necessary to protect the rights, property, or safety of xv66, its players, or the general public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of xv66's business assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

In all cases where we share data with third parties, we take reasonable steps to ensure that the recipient applies appropriate technical and organisational measures to protect your personal data.

xv66 uses cookies and similar tracking technologies (such as local storage and session identifiers) to operate and improve the Service. A cookie is a small text file placed on your device when you visit xv66.onl. Cookies help us recognise you on return visits, maintain your login session, remember your preferences, and analyse how the platform is used.

We use the following categories of cookies:

• Strictly Necessary Cookies: These are essential for the xv66 platform to function. They enable core features such as user authentication, session management, and security. You cannot opt out of these cookies without affecting the usability of the Service.
• Analytical Cookies: These help us understand how players use xv66 — for example, which pages are visited most frequently, how long sessions last, and where players encounter errors. The data collected is aggregated and anonymised where possible.
• Functional Cookies: These remember your preferences — such as your preferred language (English) and display settings — to provide a more personalised experience on return visits.
• Marketing Cookies: These are used only where you have given explicit consent to receive personalised promotional content about xv66 offers. You may withdraw consent at any time.

You can control non-essential cookies through your browser settings. Disabling certain cookies may reduce the functionality of some features on the xv66 platform. For more information on managing cookies, refer to the help documentation provided by your browser.

xv66 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active Account Data: Retained for the duration of your account's active status and for a period of five (5) years following account closure, in order to comply with AML record-keeping requirements.
• Transaction Records: Financial transaction records including deposit and withdrawal histories are retained for a minimum of five (5) years from the date of the transaction.
• Identity Verification Documents: Copies of identity documents submitted for KYC purposes are retained for a minimum of five (5) years following account closure or the date of verification, whichever is later.
• Support Communications: Records of correspondence with our support team are retained for up to three (3) years from the date of the most recent communication in a given thread.
• Technical & Usage Data: Server logs and analytics data are retained for up to twelve (12) months, after which they are aggregated or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player.

As a player on xv66, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at support@xv66.onl with the subject line "Data Rights Request" and a description of your request. We will respond within 30 days of receipt.

xv66 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and xv66 servers.
• Encrypted storage of passwords — xv66 never stores your password in plain text.
• Strict access controls ensuring that only authorised personnel with a legitimate business need can access player data.
• Regular security reviews and vulnerability assessments of the xv66 platform and its underlying infrastructure.
• Two-factor authentication options available for player accounts to add an additional layer of login security.

While xv66 employs robust security practices, no data transmission over the internet or electronic storage system is guaranteed to be 100% secure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, xv66 will notify you without undue delay in accordance with applicable legal requirements. You can help protect your account by keeping your login credentials confidential and notifying us immediately at support@xv66.onl if you suspect any unauthorised access to your account.

The xv66 Service is strictly intended for adults aged 21 years and above. xv66 does not knowingly collect personal data from individuals under the age of 21. If we become aware that a player account has been registered by a person under 21, we will immediately suspend the account, delete any personal data collected from that individual to the extent permitted by law, and notify the individual accordingly.

If you believe that a person under the age of 21 has registered on xv66 or has provided us with their personal data, please contact us immediately at support@xv66.onl so that we can take the necessary action.

xv66 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or our data processing practices. When we make material changes to this Policy, we will notify registered players by displaying a prominent notice on the xv66 platform upon login, or by sending a notification to your registered contact details, at least 7 days before the updated Policy takes effect — unless an immediate update is required for legal or security reasons.

The "Last Updated" date at the top of this Policy will always reflect when the most recent revision was made. We encourage you to review this Policy periodically. Your continued use of the xv66 Service after the effective date of any amended Policy constitutes your acceptance of the changes. If you do not agree with the revised Policy, you must stop using the Service and may request account closure by contacting support@xv66.onl.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way xv66 handles your personal data, please contact our support team using the details below. All privacy-related correspondence should be sent in English for prompt and accurate handling.

Email: support@xv66.onl (plain text — not a clickable link)

Subject Line for Data Requests: "Data Rights Request" or "Privacy Enquiry"

Response Time: xv66 aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 days of receipt. Complex data access or erasure requests may require additional time; in such cases, we will inform you of the extended timeline.

Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).